Shipping policy
US Domestic Shipping Policy
We are pleased to offer shipping throughout the United States. Here’s what you need to know about our shipping options:
- Delivery Times: Please allow 5–7 business days for standard delivery.
- Shipping Rates: Calculated based on the weight of your package. Free shipping on orders above $70.
- Free Local Pickup: Located in the San Francisco Bay Area? Select this option at checkout for free pickup.
No Tariffs or Hidden Fees
All our matcha is imported directly from Japan, and we have already covered all applicable tariffs and import duties. Your order ships from California, so you will never be charged any international fees or customs charges.
Important Note on Delays
Due to a global matcha shortage, some orders may experience delays. We will make every effort to notify you promptly if our supplier encounters any disruptions. Most items are shipped out within 1-2 business days.
Matcha Purchase Limits
To help more people enjoy the matcha during the global shortage, we kindly ask that customers limit purchases to 1 item per brand per week per household. This policy also applies to related orders (e.g. multiple orders from the same family or group to different addresses).
If multiple orders are placed to get around this limit, we will cancel all related orders so we can continue sharing our matcha fairly with everyone.
Thank you for your understanding and support!
Return to Sender / Undeliverable Packages
If an order is returned to us by the shipping carrier due to an incorrect or undeliverable address provided at checkout, we will process a refund for the order minus the original shipping fee we incurred. This deduction applies even if the order originally qualified for free shipping.
If you would like the package re-shipped, a new shipping fee will need to be paid. Please ensure all shipping information is accurate when placing your order to avoid delays and additional charges.